Help
Frequently asked questions, troubleshooting, and how to reach us during the pilot.
This section is for when something does not work the way you expected, when you have a specific question, or when you need to talk to us. It is built to resolve most queries without waiting for a reply.
During the pilot we are very hands-on. If you do not find the answer here, write to [email protected] and we will come back quickly.
What is here
FAQ
Answers to what we get asked most: access, health, integrations, billing, privacy.
Troubleshooting
Common symptoms (invitation not arriving, score not updating) and how to diagnose them step by step.
Contact and support
How to ask for help effectively, pilot SLA, hours, and which channel for what.
Before writing to us
A minute here can save you hours:
- Check the FAQ. It covers the most typical scenarios.
- Try the steps in Troubleshooting for your symptom.
- If you are still stuck, note your workspace, the screen, any error code, and the time of the incident. All of that speeds up our reply.
Other useful pages
- Introduction to LealUp, if you are new and want to start from the beginning.
- A CSM's day, the recommended operating flow.
- Set up your workspace, for admins who just arrived.
Did not find what you were looking for? Write to [email protected].